Managed IT support services
Managed IT support services for businesses looking to enhance their digital infrastructure, improve operational efficiency or maintain network protection.
Managed IT services for businesses of all sizes
Our managed IT services are designed to support businesses with a comprehensive range of solutions, including email management, website maintenance and more. By aligning your technology capabilities with your business objectives, we create a seamless digital environment that supports your long-term success.
Safeguard your digital assets with managed IT
Our approach to managed IT security services is driven by a commitment to safeguarding your digital assets. We understand the evolving landscape of cyber threats, and aim to provide organisations with a resilient and proactive defence to protect their information and ensure the continuity of all operations.
Email hosting in Australia
We understand that businesses may have distinct needs when it comes to email hosting, and as a result we offer a range of solutions, including hosting through Microsoft 365 and Google Workspace. For organisations that prioritise local data sovereignty and prefer to host emails within Australia, we can provide access to regionally-based infrastructure, ensuring data can be stored on servers located within the country.
Microsoft email hosting
Microsoft email hosting, part of Office 365, offers businesses comprehensive collaboration tools and advanced security features, ensuring a secure and productive environment for email communication.
Google email hosting
Google email hosting, a component of Google Workspace, stands out for its simplicity, reliability, and seamless integration with Google’s suite of services, meeting a wide range of business needs.
Keep your website operational and secure with our website support services, available for a range of digital platforms and content management systems (CMS). Whether it’s routine maintenance or resolving technical issues, our support team can help you keep your website performing at its best, delivering uninterrupted service and 99.95% availability.
Our specialised mortgage broker software caters to industry experts seeking custom solutions. These software solutions can be designed to support operations, compliance, or even customer engagement. By leveraging our expertise, your business can meet the dynamic needs of a rapidly changing industry.
Financial services and broker tools developed in Australia
Any broker software, mortgage broker tools, or CRMs we provide are either supported by our Australian partners or specifically designed to address the regulatory requirements of the local market. As a result, we are proud to say that our products offer seamless integration and compliance with Australian standards, allowing financial institutions to operate efficiently while adhering to local laws.
Customised mortgage broker CRM software
Our customised mortgage broker CRM software solutions offer businesses a way to automate and optimise the customer engagement processes. Utilising technology such as AI and data analytics, these CRMs are capable of managing customer data efficiently, automating routine tasks, and deliver personalised marketing communications to help businesses better understand and anticipate customer needs.
Frequently Asked Questions
What are managed IT support services?
Managed IT support services encompass a comprehensive suite of solutions provided by an external provider to manage, support, and operate various aspects of a business’s IT infrastructure. This includes proactive monitoring of systems, management of IT resources, cybersecurity protection, data backup and recovery, network management, and end-user support. The goal is to ensure optimal IT system performance, reliability, and security, allowing businesses to focus on core activities without the complexities of IT management.
What are the benefits of managed IT services?
The benefits of managed IT services are manifold for businesses, including enhanced operational efficiency, reduced IT-related downtime, and improved cybersecurity posture. By outsourcing IT management to experts, businesses can benefit from proactive problem resolution, access to the latest technology and best practices, and predictable IT spending. This not only allows for better allocation of internal resources towards strategic projects but also supports business growth by ensuring technology meets the needs of the organisation.
How do you ensure data security and compliance to Australian standards?
Our comprehensive approach to data security and compliance encompasses not only the latest cybersecurity technologies and best practices but also includes specific attention to servers and infrastructure which should be provisioned within the Australian region. We also ensure all our systems, including those hosting or processing data in Australia, adhere strictly to Australian laws and regulations, such as the Privacy Act and the Notifiable Data Breaches (NDB) scheme.
Can I customise my managed IT service and support plan?
Yes, we offer flexible managed IT service plans that can be customised to meet the specific needs and challenges of your business. Understanding that each business has unique requirements, we work closely with you to identify your IT needs and can tailor a service package to include only the services that are most relevant to your operations.
How do you handle IT emergencies or downtime?
In the event of IT emergencies or unexpected downtime, our team typically responds based on our predetermined support services agreement protocols. We have established processes that include immediate notification systems, rapid response teams, and 24/7 support lines to ensure quick response and resolution of any issues. Our priority when an incident occurs, is to minimise operational impact and restore services as quickly as possible. Additionally, we implement preventative measures to reduce the likelihood of future incidents, continuously improving our response strategies based on post-incident analysis.
What is the difference between managed IT services and IT services?
The difference between managed IT services and IT services lies primarily in the scope and method of service delivery. Managed IT services involve a third-party provider taking full responsibility for the IT operations of a business, and can include 24/7 monitoring, proactive support, and the management of IT infrastructure and end-user systems. This model focuses on prevention of issues before they disrupt business operations and typically operates under a subscription-based pricing model.
In contrast, traditional IT services usually operate on an on-demand basis, where support is provided reactively. This means that assistance is sought when issues arise, rather than being continuously managed. IT services may also include project-based work, such as software installations, upgrades, or system integrations, and are often billed on a per-hour or per-project basis, rather than as a continuous service.
Being reactive in managing IT services can often be more costly over time, leading to greater problems for the business. This approach tends to address only immediate issues as they arise, potentially allowing smaller problems to escalate into more significant crises that demand extensive and expensive interventions. For instance, failing to update security measures regularly might leave a system vulnerable to attacks, resulting in costly data breaches and downtime. Moreover, reactive maintenance can lead to unpredictable expenses, making budgeting difficult and potentially diverting funds from other critical business initiatives.