Website support and maintenance packages

We understand that the true cost of an unsecure website can extend far beyond the immediate cost of recovery. That is why we make sure to apply maintenance, support and security standards that treat the integrity of our website solutions with utmost care. As a result, our essential website support services include updates to content, rectifying bugs, bolstering security, and elevating the overall user experience.

Our experience working for financial institutions and governments around the world has enabled us to develop processes for technical support and maintenance across 24 hours a day, 7 days a week, should it be required.

Our standard support service level agreement (SLA) begins from the first day of ‘going live’ and includes full support for any bug fixes, patches and change requests. Beyond this, we offer an extended SLA for clients who require a more comprehensive service including creative, design and project management on an ongoing basis.

Our commitment to inclusivity and accessibility has driven us to adopt the Web Content Accessibility Guidelines (WCAG), ensuring our digital solutions are accessible to all users, including those with disabilities. We understand the importance of creating an online environment that is usable by everyone, which is why our development process integrates accessibility considerations from the outset. Our solutions comply with the latest standards, guaranteeing that your website is not only legally compliant but also provides a seamless experience for a diverse audience.

Our security practices align with the OWASP Top 10, the foremost authority on web application security. This alignment means that our websites not only meet but exceed industry standards in protecting your digital assets. We conduct thorough assessments and implement robust security measures to guard against the most common web application security risks. By staying ahead of emerging threats and vulnerabilities, our proactive approach to security provides you with the peace of mind that your applications are protected by the latest and most effective strategies.

Leveraging the power of leading cloud platforms such as Amazon Web Services (AWS) and Microsoft Azure, we offer advanced cloud computing solutions that are both scalable and secure. Our expertise in cloud infrastructure allows us to provide high-performance computing environments that are tailored to the specific needs of organisations. Whether it’s data storage, application hosting, or complex computational tasks, our cloud solutions are designed to enhance operational efficiency and flexibility.